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Channel: Dealing with Difficult People Archives - PON - Program on Negotiation at Harvard Law School
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Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators

Dealing with difficult people like dishonest negotiators can be a challenge. Negotiating opportunities sometimes come from challenging sources: a family member who has been unreliable in the past but...

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Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in...

When dealing with difficult people in negotiation, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily...

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Managing Difficult Employees: Listening to Learn

Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the...

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How to Renegotiate a Bad Deal

Think you have some stories from trying to renegotiate? Try this one on for size. Many viewed the deal to be a terrible one from the start.  Back in December 2008, Richard M. Daley, then Chicago’s...

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How to Handle Difficult Customers

Every salesperson has his or her war stories: tales of difficult customers who made extreme demands and threats, tried to take advantage, or were extremely rude. Dealing with difficult customers is...

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Negotiation Tips: Listening Skills for Dealing with Difficult People

We love giving out negotiation tips. A negotiation daily reader once asked us, “All the negotiation advice I read says that I should listen and ask questions in negotiations. That makes sense, and I...

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Dealing with Difficult People and Negotiation: When Should You Give Up the...

Negotiators often fail to recognize when it’s time to walk away from a negotiation dispute – a trap that can squander time, money, and reputations. Receive tens of millions of dollars in a mediated...

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Examples of Difficult Situations at Work: Consensus and Negotiated Agreements

How do negotiators reach consensus in negotiated agreements while engaged in intense, often contentious, bargaining sessions with their counterparts? Here are some ways negotiators have reached...

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Negotiation Tactics for Bargaining with Difficult People: The Comcast Merger

If a competitive bargaining session shifts in a counterpart’s direction, your anger could send the wrong signals to your negotiation counterpart. In this instance, strong emotions portray desperation...

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Dealing with Difficult Clients: Price Negotiations

When dealing with difficult clients, we sometimes can trace our struggles to the early stages of our interactions—including our price negotiations. If initial price negotiations are contentious and...

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Ethics in Negotiations: How to Deal with Deception at the Bargaining Table

You say you would never lie during a negotiation. Your ethical standards are solid—right? Ethics in negotiations are an important subject. But imagine that after spending months looking for a new job,...

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When Dealing with Difficult People, Try a Complementary Approach

To hear President Donald Trump tell it, the United States under President Barack Obama had bungled one negotiation after another on the global stage due to an inability to stand firm and take tough...

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Coping with Difficult Coworkers

At one time or another, most of us have found ourselves coping with difficult coworkers. We might experience flare-ups over workload, funding, or personality issues, to name just a few sources of...

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Dealing with Difficult People: Lies, Lies, and More Lies

Are you facing a negotiator you don’t think you can trust? Here are five common types of deception you may come across when dealing with difficult people in a negotiation situation, according to...

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Managing Difficult Employees, and Those Who Just Seem Difficult

Ask the many managers of a certain high-volume restaurant in the Midwest what their greatest work challenge is, and they’d most likely say something along the lines of “managing difficult employees.”...

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Trust and Honesty in Negotiations: Dealing with Dishonest Negotiators

Dealing with difficult people like dishonest negotiators can be a challenge. Negotiating opportunities sometimes come from challenging sources: a family member who has been unreliable in the past but...

View Article

Image may be NSFW.
Clik here to view.

Negotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in...

When dealing with difficult people in negotiation, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily...

View Article


Image may be NSFW.
Clik here to view.

Managing Difficult Employees: Listening to Learn

Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the...

View Article

Image may be NSFW.
Clik here to view.

How to Renegotiate a Bad Deal

Think you have some stories from trying to renegotiate? Try this one on for size. Many viewed the deal to be a terrible one from the start.  Back in December 2008, Richard M. Daley, then Chicago’s...

View Article

Image may be NSFW.
Clik here to view.

Negotiating with Difficult Personalities and “Dark” Personality Traits

Have you ever found yourself negotiating with difficult personalities, or negotiating with someone who seemed entirely ruthless and lacking in empathy? From time to time, we may end up in the deeply...

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