Dealing with Difficult People and Negotiation: When Should You Give Up the...
Negotiators often fail to recognize when it’s time to walk away from a negotiation dispute – a trap that can squander time, money, and reputations. Receive tens of millions of dollars in a mediated...
View ArticleDealing with Difficult People: Coping with an Insulting Offer in Contract...
The following “Ask the Negotiation Coach” question about contract negotiations was posed to Dwight Golann, Suffolk University Law School professor and negotiation expert: Question: I deal with legal...
View ArticleHow to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media,...
View ArticleNegotiation Tactics for Bargaining with Difficult People: The Comcast Merger
If a competitive bargaining session shifts in a counterpart’s direction, your anger could send the wrong signals to your negotiation counterpart. In this instance, strong emotions portray desperation...
View ArticleManaging Difficult Employees: Listening to Learn
Managing difficult employees is one of the biggest challenges that leaders face. When employees seem unreasonable, belligerent, or uncooperative, managers may be tempted either to brush aside the...
View ArticleHow to Renegotiate a Bad Deal
Think you have some stories from trying to renegotiate? Try this one on for size. Many viewed the deal to be a terrible one from the start. Back in December 2008, Richard M. Daley, then Chicago’s...
View ArticleDealing with Difficult People: Lies, Lies, and More Lies
Are you facing a negotiator you don’t think you can trust? Here are five common types of deception you may come across when dealing with difficult people in a negotiation situation, according to...
View ArticleManaging Difficult Employees, and Those Who Just Seem Difficult
Ask the many managers of a certain high-volume restaurant in the Midwest what their greatest work challenge is, and they’d most likely say something along the lines of “managing difficult employees.”...
View ArticleTrust and Honesty in Negotiations: Dealing with Dishonest Negotiators
Dealing with difficult people like dishonest negotiators can be a challenge. Negotiating opportunities sometimes come from challenging sources: a family member who has been unreliable in the past but...
View ArticleNegotiation Strategies: Bernie Sanders’ Pragmatic Approach to Negotiating in...
When dealing with difficult people in negotiation, we tend to expect them to be rigid negotiators who will walk away if they don’t get everything they want. But a gruff demeanor may not necessarily...
View ArticleHow to Handle Difficult Customers
Every salesperson has his or her war stories: tales of difficult customers who made extreme demands and threats, tried to take advantage, or were extremely rude. Dealing with difficult customers is...
View ArticleNegotiation Tips: Listening Skills for Dealing with Difficult People
We love giving out negotiation tips. A negotiation daily reader once asked us, “All the negotiation advice I read says that I should listen and ask questions in negotiations. That makes sense, and I...
View ArticleDealing with Difficult People and Negotiation: When Should You Give Up the...
Negotiators often fail to recognize when it’s time to walk away from a negotiation dispute – a trap that can squander time, money, and reputations. Receive tens of millions of dollars in a mediated...
View ArticleExamples of Difficult Situations at Work: Consensus and Negotiated Agreements
How do negotiators reach consensus in negotiated agreements while engaged in intense, often contentious, bargaining sessions with their counterparts? Here are some ways negotiators have reached...
View ArticleEthics in Negotiations: How to Deal with Deception at the Bargaining Table
You say you would never lie during a negotiation. Your ethical standards are solid—right? Ethics in negotiations are an important subject. But imagine that after spending months looking for a new job,...
View ArticleWhen Dealing with Difficult People, Try a Complementary Approach
To hear President Donald Trump tell it, the United States under President Barack Obama had bungled one negotiation after another on the global stage due to an inability to stand firm and take tough...
View ArticleManaging Difficult Conversations: Achieving Objectives with Backmapping...
The problem: Your negotiation strategies seem to be over before they’ve begun. Your targeted counterpart is refusing to sit down with you or simply ignoring your requests. How can you get her to see...
View ArticleHow to Deal with Difficult Customers
To hear some salespeople and service representatives tell it, difficult behavior from customers is at an all-time high. Stories of demanding customers proliferate in the press and on social media,...
View ArticleDealing with Difficult People: Lies, Lies, and More Lies
Are you facing a negotiator you don’t think you can trust? Here are five common types of deception you may come across when dealing with difficult people in a negotiation situation, according to...
View ArticleManaging Difficult Employees, and Those Who Just Seem Difficult
Ask the many managers of a certain high-volume restaurant in the Midwest what their greatest work challenge is, and they’d most likely say something along the lines of “managing difficult employees.”...
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